Contact Us

Business Information

Brand Name: Vunelixa™

Legal Company Name: Shenzhen Guochuang Youxuan Network Technology Co., Ltd.

Business Address: Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China

Customer Service Phone: +86 132 6717 3895

Customer Support Email: service@vunelixa.com

Customer Service Hours: Daily, 07:00–22:00

Unified Social Credit Code: 91440300MAEFKEQ251

Vunelixa™ is owned and operated by Shenzhen Guochuang Youxuan Network Technology Co., Ltd.

Contact Vunelixa™

We’re Here When You Need Us

Whether you are checking an order, asking about a product, confirming delivery information, or need help after your purchase, our customer support team is available to assist you.

We aim to keep communication clear, practical, and easy to follow. If your question relates to an existing order, including your order number in your message will help us review your request more efficiently.

Phone Support

Speak With Our Customer Service Team

Customer Service Phone +86 132 6717 3895

Our team can assist with general product questions, order-related concerns, delivery questions, and other customer service requests during our published support hours.

Email Support

Send Us the Details

Customer Support Email service@vunelixa.com

For order support, please include your order number and a clear description of the issue.

If your question concerns a product, shipping status, return request, or an item you received, including relevant details and photos where appropriate can help our team understand the matter more quickly.

Business Address

Registered Business Information

Shenzhen Guochuang Youxuan Network Technology Co., Ltd.

Room 3606-A17, Building A, Galaxy Century,
No. 3069 Caitian Road, Gangxia Community,
Futian Subdistrict, Futian District,
Shenzhen, Guangdong, China

Please note that this is our registered business address. If you need to make a product return, please contact our customer support team first and follow the return instructions provided for your specific request.

Customer Service Hours

Daily Support

Our customer service hours are:

Daily, 07:00–22:00

Messages received outside our service hours will be reviewed as soon as our team resumes support.

Customer Assistance

What We Can Help You With

Our support team can assist with questions relating to:

Order status, product information, shipping and tracking, delivery issues, returns, refunds, order details, and general questions about Vunelixa™ products.

For the fastest review of an existing order, please provide your order number and the email address used when placing the order.

Thank You

Thoughtful travel starts with thoughtful support.

Thank you for choosing Vunelixa™. We value clear communication and are here to help make your experience with us as straightforward as possible.

The Vunelixa™ Team
service@vunelixa.com

Vunelixa™ is owned and operated by Shenzhen Guochuang Youxuan Network Technology Co., Ltd. · Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China · +86 132 6717 3895 · service@vunelixa.com · Customer Service Hours: Daily, 07:00–22:00