Business Information
Brand Name: Vunelixa™
Legal Company Name: Shenzhen Guochuang Youxuan Network Technology Co., Ltd.
Business Address: Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China
Customer Service Phone: +86 132 6717 3895
Customer Support Email: service@vunelixa.com
Customer Service Hours: Daily, 07:00–22:00
Unified Social Credit Code: 91440300MAEFKEQ251
Vunelixa™ is owned and operated by Shenzhen Guochuang Youxuan Network Technology Co., Ltd.
Return & Refund Policy
A Clear and Considered Return Experience
We want you to feel confident when purchasing from Vunelixa™. If an eligible item does not meet your expectations, you may request a return within the timeframe described below.
This policy explains the return window, eligibility requirements, return process, shipping responsibilities, exchanges, damaged or incorrect orders, and how approved refunds are handled.
Return Window:
Eligible products may be returned within
90 calendar days after delivery.
01 — Return Eligibility
When an Item Qualifies for Return
To qualify for a standard return, the product should generally be in substantially the same condition in which it was received.
Unless the return relates to a damaged, defective, incorrect, or materially misdescribed item, returned products should normally be:
The item should not show signs of ordinary use, wear, alteration, or customer-caused damage.
Accessories, components, inserts, protective pieces, and other included parts should be returned where applicable.
Original packaging, labels, tags, and presentation materials should be included when applicable.
We may ask for your order number, order confirmation, receipt, or other reasonable proof of purchase.
02 — Starting a Return
Contact Us Before Sending Anything Back
To request a return, please contact our customer support team at service@vunelixa.com.
To help us review your request efficiently, please include:
Please provide the order number associated with your purchase.
Identify the product and quantity involved.
Let us know whether the request relates to preference, sizing or compatibility, damage, a defect, an incorrect item, or another issue.
For damaged, defective, incorrect, or incomplete orders, clear photos or video may help us review the matter more quickly.
Please wait for return authorization and instructions before sending an item back.
03 — Return Address
Where Approved Returns Should Be Sent
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Our registered business address is not necessarily the warehouse designated to receive product returns.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and any instructions relevant to your order.
Returns sent without authorization, or sent to an address other than the one provided in the return instructions, may experience delays in identification and processing.
04 — Return Shipping Costs
Who Pays for Return Shipping?
Preference-Based Returns
If you are returning an eligible product because you changed your mind, no longer want the item, ordered the wrong option, or for another preference-based reason, you are generally responsible for the cost of shipping the item back to the approved return location.
Original shipping charges, where applicable, may not be refundable unless required by applicable law or the return resulted from an error for which we are responsible.
Damaged, Defective, Incorrect, or Materially Misdescribed Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us promptly.
Once the issue is verified, Vunelixa™ will provide an appropriate solution, which may include a replacement, refund, or authorized return arrangement at no additional cost to the customer.
05 — Damaged or Incorrect Orders
Please Inspect Your Order After Delivery
We recommend reviewing your order after it arrives to confirm that the correct item and components were delivered.
If something appears damaged, defective, incorrect, incomplete, or materially inconsistent with what you ordered, please contact service@vunelixa.com and provide your order number together with relevant details.
Where appropriate, we may request photographs of the item, packaging, shipping label, or affected area so our team can evaluate the issue.
We will review reasonable claims and work with you toward an appropriate resolution.
06 — Return Restrictions
Items That May Not Qualify for Standard Returns
Certain products may be excluded from ordinary preference-based returns where there is a clear reason for doing so.
Examples may include:
Products produced or modified specifically according to customer-requested specifications may not be eligible for preference-based return once production has begun, unless the item is defective, incorrect, or otherwise covered by applicable consumer rights.
Products clearly identified as final sale before purchase may have different return eligibility, subject to applicable law.
Gift cards are generally non-returnable and non-refundable, except where otherwise required by applicable law.
A return restriction does not eliminate any rights you may have where a product is damaged, defective, incorrectly supplied, or otherwise subject to mandatory consumer protections.
07 — Exchanges
When You Would Prefer Another Item
If you would like a different product, size, configuration, or option, please contact our customer support team first.
Depending on inventory availability and the circumstances of the order, we may recommend returning the original eligible item and placing a separate order for the preferred replacement.
If the exchange request is caused by an item being damaged, defective, or incorrectly supplied, our team will review the issue and provide an appropriate solution without treating it as an ordinary preference-based return.
08 — European Union Orders
Applicable Withdrawal Rights
Where mandatory consumer law applies to an eligible order delivered within the European Union, you may have a statutory right to withdraw from certain distance purchases within 14 days without providing a reason.
This statutory right may apply independently of our longer 90-day standard return period and may be subject to legally permitted exceptions.
Nothing in this policy is intended to limit mandatory rights that cannot legally be excluded or reduced.
09 — Refund Review
What Happens After We Receive Your Return
Once an authorized return reaches the designated return location, the item may be inspected to confirm that it meets the applicable return conditions.
We will then notify you regarding the outcome of the return review.
If the refund is approved, it will be issued to the original payment method.
10 — Refund Timing
When Approved Refunds Are Processed
Approved refunds are generally issued within 5–10 business days after the returned item has been received, inspected, and approved.
Refunds are normally sent back to the original payment method used for the purchase.
After Vunelixa™ processes the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.
These financial-institution processing times are outside our direct control.
If more than 15 business days have passed after we confirmed that your refund was issued and you still cannot see it, please contact service@vunelixa.com so we can review the available transaction information.
11 — Order Changes & Cancellations
Contact Us as Soon as Possible
If you need to request an order change or cancellation, please contact our customer support team as soon as possible after placing the order.
We will make reasonable efforts to assist if the order has not yet entered fulfillment or shipment processing.
Once an order has already been packed, dispatched, or otherwise progressed beyond the point where it can reasonably be changed, cancellation may no longer be possible. In that case, an eligible product may be handled through the return process after delivery.
Vunelixa™ does not impose an undisclosed or disproportionate cancellation fee for ordinary cancellation requests.
12 — Returning an Approved Item
Pack the Return Carefully
If your return is approved, please package the product appropriately and follow the instructions provided by our customer support team.
Where you are responsible for return shipping, we recommend using a traceable shipping service and retaining your shipping receipt or tracking information until the return has been completed.
Please do not include unrelated products, personal items, or items from another order unless specifically instructed.
13 — Customer Support
Need Help With a Return?
service@vunelixa.com
+86 132 6717 3895
Daily, 07:00–22:00
When contacting us about an existing purchase, please include your order number and the email address associated with the order.
Vunelixa™
Clear Support Beyond the Purchase
We believe thoughtful service should continue after checkout.
Clear return instructions, fair treatment of damaged or incorrect orders, transparent shipping responsibilities, and understandable refund timelines are part of the experience we want to provide.
Thank you for choosing Vunelixa™.
Vunelixa™ is owned and operated by Shenzhen Guochuang Youxuan Network Technology Co., Ltd. · Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China · +86 132 6717 3895 · service@vunelixa.com · Customer Service Hours: Daily, 07:00–22:00