Privacy policy
Business Information
Brand Name: Vunelixa™
Legal Company Name: Shenzhen Guochuang Youxuan Network Technology Co., Ltd.
Business Address: Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China
Customer Service Phone: +86 132 6717 3895
Customer Support Email: service@vunelixa.com
Customer Service Hours: Daily, 07:00–22:00
Unified Social Credit Code: 91440300MAEFKEQ251
Vunelixa™ is owned and operated by Shenzhen Guochuang Youxuan Network Technology Co., Ltd.
Privacy Policy
Your Information Deserves the Same Care as Your Experience
This Privacy Policy explains how Vunelixa™ collects, uses, stores, shares, and otherwise processes personal information when you visit our website, place an order, communicate with us, or otherwise interact with our online services.
For the purposes of this Privacy Policy, “Vunelixa™,” “we,” “us,” and “our” refer to Shenzhen Guochuang Youxuan Network Technology Co., Ltd., the company that owns and operates the Vunelixa™ brand.
We aim to handle personal information in a transparent, proportionate, and responsible manner.
Personal information means information that identifies you or can reasonably be linked to you. Information that has been fully anonymized or de-identified so that it can no longer reasonably identify you is not treated as personal information for this purpose.
01 — Information We Collect
Personal Information Related to Your Shopping Experience
Depending on how you interact with Vunelixa™, we may collect or process different categories of information.
Your name, email address, phone number, billing address, shipping address, and other contact information you provide.
Products viewed or purchased, cart activity, returns, refunds, exchanges, cancellations, order history, and transaction-related information.
Information associated with payment authorization, transaction status, payment method, and payment confirmation.
Complete payment card details are generally processed by authorized payment service providers rather than manually stored by our customer service team.
If account functionality is available, this may include login information, preferences, saved settings, and other account-related information.
Information you provide when contacting customer support, asking a product question, submitting a return request, or communicating with us in another way.
Browser information, device type, IP address, network information, identifiers, and technical information associated with website use.
Information about how you browse, navigate, and interact with our website and its features.
02 — Where Information Comes From
How We Receive Personal Information
Personal information may be collected from several sources.
For example, when you place an order, create an account, contact customer support, submit information, or otherwise communicate with us.
Certain information may be collected automatically through cookies, device technologies, browser information, logs, and similar technologies.
We may receive information from companies that support payment processing, ecommerce infrastructure, shipping, analytics, customer service, security, and related business functions.
Information may also be received from legitimate business or technology partners where permitted by law.
03 — How We Use Information
Using Information to Provide and Support Your Order
We may use personal information for legitimate business purposes, including the following:
To confirm purchases, process payments, prepare orders, arrange fulfillment, and support delivery.
To respond to questions, resolve order concerns, assist with returns and refunds, and maintain our customer relationship.
To understand how our website and products are used, improve functionality, maintain preferences, and develop a clearer customer experience.
To identify suspicious activity, protect transactions, prevent unauthorized use, and maintain the security of our website and services.
To comply with applicable legal obligations, respond to valid legal requests, maintain business records, resolve disputes, and enforce applicable policies.
04 — Marketing & Communications
Communications From Vunelixa™
Where permitted by law, we may use contact information to send promotional, product, brand, or service-related communications.
Promotional communications may be managed or discontinued using the unsubscribe method provided with the relevant message where applicable.
Even if you stop receiving promotional messages, we may still send non-promotional communications that are reasonably necessary for your order, account, return, refund, security, or customer service request.
05 — How Information May Be Shared
Service Providers and Necessary Business Partners
We may disclose personal information where reasonably necessary to operate the website, complete transactions, fulfill orders, or support legitimate business activities.
Recipients may include:
Providers that support our online store and related website infrastructure.
Providers used to authorize and process payments.
Warehouses, fulfillment partners, carriers, and delivery providers necessary to complete your order.
Providers that help us operate, secure, analyze, and improve our website and services.
Government authorities, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by applicable law.
Information may be disclosed where reasonably necessary in connection with a merger, restructuring, financing, sale, or transfer of all or part of a business, subject to applicable legal requirements.
06 — Ecommerce Platform
Relationship With Shopify
Our online store may use Shopify to provide ecommerce, hosting, checkout, and related technical functionality.
Information submitted through the online store may therefore be processed by Shopify and other service providers as necessary to provide the relevant ecommerce services.
Shopify may process certain information under its own privacy practices when providing its platform and related services.
Vunelixa™ remains responsible for the personal information that we process as the operator of our store, subject to applicable law and the roles of independent third-party providers.
07 — Cookies & Similar Technologies
Understanding Website Interaction
Our website may use cookies, pixels, local storage, and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support permitted advertising activities.
Some technologies may be provided by third-party service providers.
Depending on your location, you may have choices regarding certain non-essential cookies or advertising-related processing.
08 — Third-Party Services
Privacy Outside Our Website
Our services may interact with websites, platforms, payment providers, logistics providers, or other services operated by third parties.
Those third parties may maintain their own privacy policies and data-handling practices.
We encourage you to review the privacy terms of any independent third-party service with which you choose to interact.
09 — Children's Privacy
Our Store Is Intended for General Adult Shopping
Our services are not directed toward children who are legally unable to provide valid consent under the laws applicable to them.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information improperly, you may contact us so we can review the matter.
10 — Data Security
Reasonable Measures to Protect Information
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, database, or electronic storage method can be guaranteed to be completely secure.
We recommend that you do not send highly sensitive information, complete card credentials, or account passwords through ordinary email or other unsecured channels.
11 — Data Retention
How Long Information May Be Kept
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, subject to legitimate business needs and applicable legal requirements.
Relevant factors may include:
maintaining an account, fulfilling orders, managing returns and refunds, providing customer support, preventing fraud, maintaining transaction records, resolving disputes, and complying with legal obligations.
12 — Your Privacy Rights
Choices May Depend on Where You Live
Depending on your location and the privacy laws that apply, you may have certain rights regarding your personal information.
You may have the right to request information about personal data we maintain about you.
You may have the right to request correction of inaccurate personal information.
You may have the right to request deletion of certain personal information, subject to legal exceptions.
In certain jurisdictions, you may have the right to request a portable copy of certain personal information.
In some locations, you may have the right to object to or request restriction of certain processing activities.
Where processing relies on your consent, you may have the right to withdraw that consent, without affecting processing that lawfully occurred before withdrawal.
13 — Advertising & Privacy Choices
Choices Related to Certain Data Uses
Depending on where you live, applicable law may provide rights regarding certain forms of targeted advertising, data sharing, or activities defined as a “sale” or “sharing” of personal information.
Where such rights apply, you may submit a privacy request through the privacy tools made available on our website or by contacting us using the information below.
We will process eligible requests in accordance with applicable law.
14 — Privacy Requests
Verification May Be Required
To protect personal information, we may need to verify your identity before fulfilling certain privacy requests.
Where permitted by law, an authorized agent may submit a request on your behalf, but we may require appropriate proof that the agent has authority to act for you.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
15 — International Data Processing
Your Information May Cross Borders
Vunelixa™ serves customers across different regions and uses service providers that may operate internationally.
As a result, personal information may be transferred, stored, or processed in countries other than the country where you live.
Where applicable law requires specific safeguards for international data transfers, we will rely on appropriate recognized mechanisms or other lawful transfer arrangements.
16 — Privacy Concerns
If You Have a Question or Complaint
If you have concerns about how your personal information has been handled, please contact us first so we can review the issue.
Depending on where you live, you may also have the right to contact an appropriate privacy or data-protection authority.
17 — Policy Updates
Keeping This Privacy Policy Current
We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, legal requirements, or privacy practices.
When the policy is revised, the updated version may be published on our website together with an updated effective or revision date where appropriate.
18 — Privacy Contact
Questions About Your Personal Information?
For privacy questions, requests, or concerns, please contact Vunelixa™ using the information below.
Shenzhen Guochuang Youxuan Network Technology Co., Ltd.
service@vunelixa.com
+86 132 6717 3895
Daily, 07:00–22:00
Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China
Vunelixa™
Privacy Should Be Clear, Not Hidden
We believe customers should be able to understand what information is collected, why it is used, who may process it, and how to contact us when they have a question.
Transparent privacy practices are part of the considered shopping experience we aim to provide.
Thank you for choosing Vunelixa™.
Vunelixa™ is owned and operated by Shenzhen Guochuang Youxuan Network Technology Co., Ltd. · Room 3606-A17, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China · +86 132 6717 3895 · service@vunelixa.com · Customer Service Hours: Daily, 07:00–22:00